MercMaid believe domestic helpers play an important part in bettering the lives of the family she works under.

 

Every helper is trained to provide quality service, with some also being professionally certified to provide care for disabled or elderly employers.

 

We employ stringent procedures to assess a helper’s suitability for your household, from years of experience and nationality all the way down to personality and disposition.

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Matching and Placement

Employing a domestic helper and inviting a stranger into your most personal domain, is a big decision. Merc People Lab acts as a stamp of quality, ensuring that you’ll hire the perfect helper who can best serve your needs.

As a mark of quality, you know you’ll be hiring a reliable, competent helper when she’s employed through Merc People Lab.

 

Ready for Hire

Our helpers come from diverse nationalities to cater to a wide variety of needs, and are also professionally trained to ensure they are competent in their coverage of work.

Vetting, background checks, paperwork and training; we do all the work beforehand.

Quality

Helpers, as the name suggests, are supposed to help make your life easier.

The right helper makes all the difference.

This is why we’re dedicated to finding you the perfect helper who fits all your needs and preferences through a process of shortlisting and interviews, designed to let you know your potential helper before hiring.

Mizoram

The Mizo people are an ethnic group native to north-eastern India, western Burma (Myanmar) and eastern Bangladesh; this term covers several ethnic peoples who speak various Kuki-Chin languages. Mizo is the official language of Mizoram, along with English.

mizoramhttpstourism.mizoram.gov.in

Myanmar

Myanmar is the largest country in Mainland Southeast Asia and the 10th largest in Asia by area. As of 2017, the population was about 54 million. Its capital city is Naypyidaw, and its largest city is Yangon. Burmese, the mother tongue of the Bamar and official language of Myanmar.

myanmarc

Philippines

Philippines is an archipelagic country in Southeast Asia. It consists of about 7,641 islands . The 1987 constitution designates Filipino, a standardized version of Tagalog, as the national language and an official language along with English.

 

Philippines

Indonesia

Republic of Indonesia is a country in Southeast Asia and Oceania, between the Indian and Pacific oceans. It consists of more than seventeen thousand islands, including Sumatra, Java, Borneo (Kalimantan), Sulawesi, and New Guinea (Papua).The country's official language is Indonesian, under the name Bahasa Indonesia in 1945.

indonesia

Who can apply for a FDW ?

All citizens of Singapore, permanent residents and expatriates (holding valid employment or work passes) who have a valid reason to employ a Foreign Domestic Worker (FDW) at their place of residence are eligible to apply but subject to MOM approval.
For expatriate employers, they must announce that members of their family reside with them upon request.

What is the current levy?

Employers are expected to pay a monthly levy of $300 (normal) or $60 (concessionary) to Foreign Domestic Workers (FDW).
Fee charges start on the fifth day after the arrival of the FDW in Singapore, including the day of arrival. Payment of levies should only be made via GIRO. If the employer refuses to maintain a clear GIRO account, the FDW's Work Permit (WP) will be cancelled. 

Ministry of Manpower levy infomations

What are the criteria to be eligible for a levy concession?

In general, a household with a child / grandchild who is a Singapore citizen under the age of 16 or an elderly individual (Employer / spouse / parent
/ grandparent / grandparent / grandparent-in-law) who is a Singapore citizen aged 65 or older will be eligible to apply for a levy but subject to MOM approval.
In addition, a family residing with a disabled person can also be eligible for concession levy but subject to approval.

What is a security bond and how much is it?

Employer is responsible for the repatriation of the maid once the usual contract of 2 years expires unless it is renewed. You are required to post a security deposit (bond) of $5,000 for every maid with the Work Permit Department, MOM. If you fail to repatriate the maid after cancellation of her work permit, you risk losing the $5,000 security deposit (bond).

What are the alternatives available against the $5,000 security deposit?

Employer can purchase an insurance policy from AVA, which is a alternative as compared to making the $5,000/- deposit.

How long does it take to get a maid from overseas?

If the application is done in a correct manner to process the Work Permit for the maid, it takes anywhere from one week to four weeks for maid to arrive and start working for the employer. It also depends on the country of maid in some cases.

What happens if the FDW I employ who does not match up to my expectations?

Inevitably, due to temperament or performance problems, some eligible FDWs will not be considered appropriate for employers. In these situations, we provide the FDWs with counselling services and the employers with advisory services.
Once all appropriate steps are taken we will provide the employer with a replacement as soon as possible if the current FDW has to be transferred.

What after-sales service can I expect from MercMaid?

We are dedicated to delivering outstanding after-sales and before-sales support.
We have loyalty programs and a full suite of services including FDW counselling, work permit and passport renewal, home-leaves, embassy document support, substitution of FDWs, upgrading of training courses, allocation of air fares, and repatriation of FDWs upon fulfillment of their contracts.
We can provide the FDW with hotline services (by their native-speaking counselors) should they need more help. (This involves translation, advice, etc.)

Is insurance coverage necessary for my FDW?

Employers in Singapore are expected to look after their FDW medical expenses. Therefore all FDWs require sufficient insurance coverage.
This is imperative before MOM can grant a work permit. The new insurance policy requires that the FDW be covered for the hospitalization claim with a minimum sum of S$15,000 per year.
The number is in accordance with the latest legislation on hospitalization subsidies. Employers are therefore obliged to carry out a Personal Accident Compensation policy for their FDWs before they can employ the FDW. The total guaranteed amount is expected to be $40,000. We would nonetheless advise employers to upgrade the FDW insurance policy to a better plan to cover higher-than - expected bills resulting from FDW hospitalization costs.

Any advance payable and would the advance be refundable in the event the FDW is returned?

In the event that the FDW is returned and successfully moved to a new employer, we have a refund policy for the remainder of the advance payment.

Can I interview the FDWs even if they are not in Singapore?

Yes,for the shortlisted candidates who are not in Singapore, we offer webcam and/or telephone interview to facilitate the selection.

Can the maids work without off-days and hand phones?

Most maids can work without off-days in lieu of compensation. If the employer or the maid wants an off-day, it can be arranged prior to the maid’s deployment.
Regarding handheld phone use, it is up to the discretion of the employer about the use of the maid on the hand phone.

Can I repatriate the FDW without going through the agency?

Yes, the employer can repatriate the FDW without going through the agency, as long as such action does not infringe any of the clauses in the employer-agency service agreement. However, we will strongly advise the employer to repatriate the said FDW through our department, so we can discharge your (if any) duties to protect your interest.

Do the maid need to undergo medical check ups and how often?

Yes, Within 14 days from the date of arrival to Singapore, she must get herself examined by a certified medical institution and only if she passes her medical test as deemed to fit for working then she can work for the employer. Such medical examination is required every six-month for the medical screening, for VDRL, pregnancy, and HIV.

Who bears the responsibility for medical expenses of the maid?

As an Employer, you are liable to pay full cost of the medical expense, including hospitalization. So its better to have insurance coverage for hospitalization expenses for your maid. Under MOM laws, it is compulsory to purchase insurance for your maid. However, note that the insurance package does not cover dental care.

When and how do I make salary payments to the maid?

You should pay your FDW her salary monthly and no later than 7 days after the last day of the pay period.
We strongly advise you should not retain the salary of your FDW for safekeeping purposes because this may lead to possible misunderstandings.

There are 2 forms to make payments on wage.

The first approach is to deposit into their Singapore bank account and let it hold the bank book.

The second way to pay is through cash. If payment is made by cash, a compensation schedule has been prepared to ensure that proper records are made.

What do I do if I would like to arrange alternative accommodation for my maid when I am overseas?

We provide lodging accommodation for the maid if you decide to put the maid with us at $20 per day.

What are the modes of payment accepted?

At the moment we accept cash and cheque only.

What are the obligations of the employer to the Maid?

  • To pay her salary on a timely basis.
  • To provide adequate food and suitable.
  • To provide medical care (includes hospitalization).
  • To provide a safe working environment.
  • To give her the respect.
  • To treat her as a human being.

What are transfer maids?

Transfer Maids are FDWs who work in Singapore and for different reasons, are back to the Agency to seek new employers
Employers will be able to interview them in person.

Transfering and replacment of maids.

We will try our best to follow a 1 out 1 in replacement policy so that you will have a maid at all times to cope with your household needs. We understand it is difficult to cope without a helper and thus, we will do our best to help while adhering to government regulations.

Can I hire more than one maid?

Yes, you might be able to hire more than 1 maid, subject to MOM approval. MOM will consider applications for a 2ND maid if you have special needs such as having 2 or more children below 18 years of age or a parent/parent-in-law that is above 60 years of age living with you. MOM will also assess other criteria such as ability to maintain more than 1 maid.

Can I employ a maid if I do not have any proof of income?

You can apply for the Sponsorship Scheme if you are at least 60 years of age and not staying with any working adults.

Alternatively, you can arrange a fixed deposit of at least $50k, although subject to MOM approval.

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Looking for a domestic helper? Drop us a message today!

 

Our friendly foreign domestic helper experts will be with you shortly to assist with any of your queries. To expedite the process, you may list down specific requirements you may have (e.g. nationality,expectations, experience,  etc).